Privacy Policy

Privacy Policy

Last updated: 29 October 2026

Who we are

Madam Lola's is operated by Madam Lolas Cabaret OpsCo Ltd ("Madam Lola's", "we", "us"), 83 St George's Road, Kemptown, Brighton BN2 1EF, United Kingdom. We are the data controller for personal data collected through madamlolas.com, our social channels and at our venue. Questions about this policy or your data: lola@madamlolas.com.

What we collect

  • Enquiries and bookings: your name, email, phone number and event details when you contact us, enquire about private hire, filming, Christmas parties or group bookings, or email reservations@madamlolas.com or lola@madamlolas.com.

  • Mailing and members' lists: your name and email address when you sign up.

  • Artist submissions: your name, contact details, links, photos, videos and performance information.

  • Website use: IP address, device and browser details, pages visited and how you arrived, collected through cookies and similar technologies (see Cookies below).

  • Tickets: tickets are sold by Skiddle and other ticketing partners such as GetYourGuide, who handle your payment. They are independent controllers with their own privacy policies and share booking details (such as name, email and ticket type) with us so we can run your visit.

  • At the venue: we photograph and film shows and club nights for promotion. If you would rather not appear, please tell a member of staff.

Why we use it and our lawful basis

  • To answer enquiries, manage bookings and deliver events: to perform a contract with you, or take steps you ask for before one, and our legitimate interest in running the venue.

  • To send news, offers and event updates by email: your consent. You can unsubscribe at any time using the link in each email.

  • To measure our website and advertising (Google and Meta): your consent, given through our cookie banner.

  • To keep the venue safe, check age (we are strictly 18+) and meet licensing, tax and legal duties: legal obligation and legitimate interests.

  • To promote our shows with photos and video: our legitimate interests.

Who we share it with

We share personal data only with service providers who help us run Madam Lola's, including Squarespace (website, forms and email), Google (analytics and tag management), Meta (advertising measurement), our ticketing partners, and our email and cloud storage providers. We may also share data with professional advisers, or with the police or other authorities where the law requires. We never sell your personal data.

International transfers

Some of our providers store or process data outside the UK, including in the United States. Where they do, transfers are protected by UK adequacy regulations (such as the UK-US Data Bridge) or by approved contract clauses.

How long we keep it

  • Enquiries and booking correspondence: up to 2 years after our last contact.

  • Mailing and members' lists: until you unsubscribe or ask us to remove you.

  • Artist submissions: up to 2 years.

  • Financial and legal records: as long as the law requires, usually 6 years.

  • Analytics data: as set by Google and Meta's retention settings.

Cookies

We use essential cookies to make the site work. Analytics and advertising cookies are only set if you accept them in our cookie banner. You can change your choice at any time using the Cookie Preferences link on the site.

Your rights

You have the right to access your personal data, have it corrected or deleted, restrict or object to how we use it, receive a copy in a portable format, and withdraw consent at any time. To use any of these rights, email lola@madamlolas.com. We will reply within one month.

Complaints

If you are unhappy with how we handle your data, please contact us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Age

Madam Lola's is strictly 18+. We do not knowingly collect personal data from anyone under 18.

Changes

We may update this policy from time to time. The latest version will always be on this page.